Return & Refund Policy

Lovess Luxury

At Lovess Luxury, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

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🔹 Returns

• We accept returns within 14 days of receiving your order.

• To be eligible for a return, items must be:

• Unused

• In the same condition that you received them

• In the original packaging

❗ Personalized, engraved, or custom-made jewelry cannot be returned unless defective.

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🔹 How to Initiate a Return

To start a return, please contact us at:

📧 lovessluxury@lovessluxury.com

Include:

• Your order number

• Reason for return

• Photos (if applicable)

We will provide you with a return authorization and instructions.

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🔹 Refunds

• Once your return is received and inspected, we will notify you via email.

• Approved refunds will be processed to your original payment method within 7–10 business days.

Shipping costs are non-refundable.

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🔹 Exchanges

• We currently do not offer direct exchanges.

• To exchange an item, please return it for a refund and place a new order.

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🔹 Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery:

📧 lovessluxury@lovessluxury.com

Include:

• Order number

• Clear photos of the damage/defect

We will provide a replacement or full refund as quickly as possible.

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🔹 Shipping Returns

• Customers are responsible for return shipping costs, unless the item is defective or damaged.

• We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.

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📩 Contact Us

For any questions regarding returns or refunds:

📧 lovessluxury@lovessluxury.com

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Lovess Luxury™

Timeless Jewelry. Elevated Luxury.